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Field Note 05Ai4 2026
Building a Hybrid Human and AI Workforce
Kathryn Harrison
Global VP, Strategy & AI Commercialization · Concentrix
Future of Work · 8:45
Las Vegas · August 2026
Las Vegas · August 2026
How companies can move beyond isolated AI experiments and design a workforce where people, agents, and traditional automation contribute what each does best.
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The question we asked
“What does the future of work look like when humans, AI agents, and automation operate as one workforce?”
The Field Note
A hybrid workforce requires more than deploying agents. Organizations have to redesign responsibilities, escalation paths, and the workflows connecting people with automated systems.
The best operating model does not begin with replacement. It identifies where human judgment, agentic speed, and predictable automation each create the most value.
Three things to take away
- 01Hybrid workforces must be designed, not merely deployed.
- 02Agents, automation, and people have different comparative strengths.
- 03Integration into real workflows is the test of an AI strategy.